We undertake to replace any product delivered to you that is faulty or is in a damaged condition.  If you wish to return a faulty or damaged product, you must notify us via our contact us page within 14 days of receiving your product and provide your order number and/or proof of purchase.

Unfortunately, we cannot provide returns or refunds for changes of mind. 

To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging.  Your item needs to have the receipt or proof of purchase.

To innate a return, please contact us at with your details including order number.  It is important to also include your order number in your return package (write this on the shipping label or pop a note into the returning item) so the despatch team knows who to refund the item to.


Once we receive your item, we will inspect it and notify you that we have received your returned item.  We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).  You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note customers are responsible for all return shipping charges except for faulty items, or products damaged in transit.  Shipping fees and taxes are non-refundable.